All products are unique items and we make them to order. We try to process all orders as soon as possible, free shipping on all EUROPE orders. We require a minimum of 1 week lead time.
You have 5 calendar days, from the moment receive it to return a product. Customers can only return items by post or transport company to the following address:
23 Rue Guenegaud, 75006 Paris, France. Name on the package Elena Simón. Products must be returned in the same conditions in which you received them, together with their complete original packaging, tags and any accessory related to them to do a full reimbursement after in 7 days after we check the items. If the return is not in this conditions, the money will not be fully reimbursed.
We will send you an e-mail informing you that the return has been accepted. We will not be liable for loss, delay or deliveries to the wrong address of any product that you want to return to us, so we recommend that you make the delivery by certified post or with receipt confirmation. You will be responsible for the product return costs, and in no case will we accept returns delivered postage due.
CONTACT INFO: For further details regarding returns and exchanges please email@example.com with your personal details and order number indicating the discrepancy or problem and we shall promptly get in contact with you to resolve the incident. The amounts paid for products returned due to flaws or defects, when they actually do exist, will be reimbursed in full, including any delivery charges paid to send the item to you and the costs to you to return it to us. The refund will be made using the same method as that of payment.
Returns must be sent to the following address:
23 Rue Guenegaud, 75006 , Paris, France