SHIPPING: We try to process all orders as soon as possible, free shipping on all US order. For jackets we require a minimum of 2 weeks lead time. RETURNS: You are entitled to an exchange or refund within 7 days of receipt on all full price orders. The merchandise must be returned in the exact condition in which it was shipped in order to receive a refund. It must meet the below requirements: - Proof of purchase provided - Tags attached - Garment in original condition, including unworn and unwashed Akoma does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above mentioned required criteria, customers should select a service that provides tracking. Please Note: Duty, tax and/or shipping charges for returns/exchanges are not credited unless there is a defect in the merchandise.