RETURN AND EXCHANGE POLICY
Jewelry may be exchanged for a store credit or for an alternate size within 7-10 days of receipt, subject to Soledad Lowe’s sole assessment as to whether the jewelry is in the same condition that it was purchased. If you purchased a Soledad Lowe piece of jewelry from an outside retailer and would like to exchange or return it, you must bring the piece to the original retailer where the item was purchased. We are not responsible for any jewelry not purchased directly from Soledad Lowe.
Domestic shipping (excluding Hawaii, Alaska and Puerto Rico) is free of charge with UPS Ground shipping. Overnight and 2nd day shipping are available for an additional fee. Orders may not be shipped to P.O. Boxes or APO/FPO addresses. We ship internationally via FedEx for an additional fee. Soledad Lowe is not responsible for the payment of any duties, taxes or other fees assessed to international shipments and Soledad Lowe is not responsible for any delays or other issues that may arise when shipping internationally. Once your order has shipped, you will receive an email with your tracking number. All orders over $1,000 require a signature upon delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery. Soledad Lowe is not responsible for any lost packages, delayed delivery, or any other issues once your order leaves Soledad Lowe. If your order is sent back to Soledad Lowe by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order. Soledad Lowe does not accept shipping accounts provided by the customer.